STORE POLICIES
shipping policy
RETURN POLICY
At the time of checkout, domestic parcels incur a flat rate shipping fee of $5.85 and is added to all domestic shipping. We do not offer international shipping at this time, but if you would like us to add your destination, please email us with subject 'International Shipping' to be added once international shipping becomes available.
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We've partnered with USPS Ground shipping to provide all domestic shipping with most orders delivered between 2 - 5 days from time of shipping. Please note delivery window does not include holidays nor days the United States Post Office is closed such as Sundays. We are unable to accept responsibility for any delayed deliveries due to shipping carrier difficulties during transit. No signature is required for all deliveries.
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We cannot process any refunds nor accept any returns due to print on demand processing; however, if your product is severely damaged during delivery, please contact support for assistance so that we may ship you a new parcel at no additional cost to you with photo evidence by emailing stolenseries@kinpsychotherapy.com with subject line 'Damaged Upon Delivery.'
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FREQUENTLY ASKED
QUESTIONS
- How do I check the delivery status of my parcel?
During ​shipping, two email notifications were send to you: one from stolenseries@kinpsychotherapy.com via gmail including your tracking link in the boyd text of the email and the second email, sent to the purchaser's email from our thrid-party vender who processes our USPS shipments. Both will include your USPS tracking link and information to check the status of your delivery.
- My book was damaged during delivery, how do I troubleshoot?
Please email support at stolenseries@kinpsychotherapy.com with the subject line 'Damaged Upon Delivery' so that we may assist you in a replacement at no additional cost to you. Please include photo evidence of your parcel in the body of your email so that we may process as quickly as possible.
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-I need to change my delivery information, how do I notify support?
Please notify support via email at stolenseries@kinpsychotherapy.com with the subject line 'Change delivery address' so that we can edit your order before shipping is facilitated. We typically process all orders within 3 days from ordering.
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-Where else can I purchase 'How Black Boys Learn Vulnerability?'
Currently, 'How Black Boys Learn Vulnerability' is exclusively sold on our website www.stolenandforgottengifts.com; however we do occasionally appear at local book fairs in the New York City area for in-person sales. Please follow our social media for updates on in-person selling and purchasing expansions in the future.
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Will there be e-books available in the future?
Yes! We will be making digital e-books available for our readers and new readers. Follow our social media and subscribe to our monthly newsletter for updates on e-book releases and where to purchase.
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I'd like to gift this book to someone, what address should I include during purchase?
We appreciate your gifting our book to your loved one! We encourage you to include the address where you wish the book to arrive: at the receiver's home, office, or P.O. Box for secured delivery. Tracking information is send to the purchaser's email and would need to be forwarded from you to your 'gifter' so that they may track their parcel.
Terms and Conditions
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.
Terms & Conditions - the basics
Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.